STARGAZING EXPERIENCE 

RULES AND REGULATIONS

OBSERVATION POINTS

Please note that the observations points are open to all the public. These points are specially created by the Tenerife government for the safety of visitors as the surrounding land is volcanic rock.

OBSERVATIONS

While sunset observations are offered during our trip, TRAVEL TENERIFE cannot be held responsible for any loss of visibility due to cloud formation or a sudden change in weather.


The main focus of our tour are the night sky observations, should any weather problems occur during our night sky observations that the guide deems impossible to continue then the trip will be cancelled and re booked for another night or a refund offered.

CANCELLATIONS BY CLIENTS

1. If a client cancels more than 48 hours before the pick-up time they will receive a full refund on proof of payment.

2. If a client cancels between 48 and 24 hours before the pick-up time they will receive 50% refund on proof of payment.
3. If a client cancels less than 24 hours before the pick-up time then no refund will be given.
4. If a client does not show up at the meeting point of if they cancel after departure, no refund will be given.

5. In case of an unexpected situation and a dire need for cancellation less than 48 hours before excursion, offer for another day will be given without additional payment. In case of such scenario, if clients then decide to cancel, no refund is given no matter what is the cancellation period.

CANCELLATIONS OF PRIVATE AND VIP TOURS

1. Private tours require a lot of our work and preparation. If a client cancels a private tour more than 2 weeks before the pick-up time they will receive a full refund on proof of payment.

2. If a client cancels between 2 weeks and 1 week before the pick-up time they will receive 50% refund on proof of payment.
3. If a client cancels less than 1 week before the pick-up time then no refund will be given.

4. If a client does not show up at the meeting point of if they cancel after departure, no refund will be given.

5. In case of an unexpected situation and a dire need for cancellation less than 1 week before excursion, offer for another day will be given without additional payment. In case of such scenario, if clients then decide to cancel, no refund is given no matter what is the cancellation period.


TRAVEL TENERIFE reserves the right to refuse entry to the transport provided to any passenger who shall be or in the opinion of the guide be inebriated and no refund will be given.


TRAVEL TENERIFE reserves the right to send people home if they are visibly inebriated or aggressive. No refund will be given.


Children under the age of 16 years will be accepted on most of the TRAVEL TENERIFE ́S excursions with the supervision of a parent or responsible adult.

CANCELLATION – WEATHER

If TRAVEL TENERIFE has information either the day before or early morning on the day of the trip requiring them to cancel the excursion due to bad weather/road blockages/accidents/acts of god, a full refund will be given on proof of payment or the option to change to another day offered.  E-mail contact is obligatory.

In the rare occasion that there is an unforeseeable change in weather and TRAVEL TENERIFE receive this information before pick ups then the clients will be informed on pick up that the conditions may change giving the client the option to proceed or not with the excursion. Should the client continue with the excursion and the weather takes a turn for the worse then there will be no refund. Should the client not wish to proceed with the excursion then the client will receive a full refund or offered an alternative day.

If TRAVEL TENERIFE has received information that the weather is suitable to make the excursion and in the rare occasion that there is an unforeseeable change in weather that happens during the excursion and TRAVEL TENERIFE were not informed of such then TRAVEL TENERIFE reserves the right to continue with the excursion offering an alternative version of a Theoretic Astronomy evening, no refund will be given but TRAVEL TENERIFE will gift a full set of discount vouchers for any of TRAVEL TENERIFE’s excursions in the Canary Islands. Email contact is obligatory.