TERMS OF SERVICE

OBSERVATION POINTS
Please note that the observations points are open to all the public. These
points are specially created by the Tenerife government for the safety of
visitors as the surrounding land is volcanic rock.

OBSERVATIONS
While sunset observations are offered during our trip, TRAVEL
TENERIFE cannot be held responsible for any loss of visibility due to
cloud formation or a sudden change in weather.
The main focus of our tour are the night sky observations, should any
weather problems occur during our night sky observations that the guide
deems impossible to continue then the trip will be cancelled and re booked
for another night or a refund offered.

CANCELLATIONS
If a client cancels more than 24 hours before the pick-up time they will
receive a full refund on proof of payment.
If a client cancels less than 24 hours before the pick-up time then no
refund will be given.
If a client does not show up at the meeting point of if they cancel after
departure, no refund will be given.
If TRAVEL TENERIFE cancels the excursion due to bad weather/road
blockages/accidents/acts of god, a full refund will be given on proof of
payment.
TRAVEL TENERIFE reserves the right to refuse entry to the transport
provided to any passenger who shall be or in the opinion of the guide be
inebriated and no refund will be given.
TRAVEL TENERIFE reserves the right to send people home if they are
visibly inebriated or aggressive at the expense of the client. No refund will
be given.
MASCA TREKKING: TRAVEL TENERIFE reserves the right for the
trekking guide to determine whether the client is fit enough to make the
trek and/or within a reasonable timescale. In the event that the client is
determined unfit an alternative excursion will be offered with no addition
payment. No refund will be given.
Children under the age of 16 years will be accepted on most of the
TRAVEL TENERIFE ́S excursions with the supervision of a parent or
responsible adult.